MSGI Telecom Solutions

Products:

     - BlackBerry Enterprise Server
     - BlackBerry Enterprise Server Express
     - BlackBerry Software
     - Client Access Licenses (CALs)
     - BlackBerry Technical Support Services

So Secure - Governments Use Them        

     - BlackBerry meets strict government requirements
     - Advanced security features
     - Triple DES or AES encryption, support for S/MIME
     - FIPS 140-1 and 140-2 approval
     - Access to information behind the firewall
     - Complete IT management and control
     - Wireless deployment and maintenance
     - Scalability – government agencies can add BlackBerry devices quickly and wirelessly

Benefits: Secure access to information. BlackBerry has received more government security certifications than any other Smartphone solution - Powerful IT management and control capabilities - Reduced deployment, management and maintenance costs of BlackBerry smartphones using wireless management features - Ability to scale and expand the solution to manage 100,000 devices and beyond.

• Problem Management: In the event of a critical incident, there’ll be an escalation within the BlackBerry Technical Support team to the most appropriate technical employees to resolve the issue
  

• Direct to Level Two Support Resources: Technical incidents will be routed directly to Level Two support analysts, who have more experience with the BlackBerry solution. This is an optional service for Advantage Support customers
  

• Application Development Support Incidents: Provides a set number of application development support incidents to troubleshoot problems related to custom application development, application coding and the use of application development tools and resources
  

• Support Service Specialist (SSS): Provides the ability to contact a group of employees who specialize in handling customer escalations and managing these issues to resolution. The SSS also provides a quarterly review of support incidents submitted during that period and Named Callers can provide feedback about the delivered services
  

• Tech-to-site Assistance: A senior member of the BlackBerry Technical Support team is sent to your organization’s location in the event of a technical issue or planned system change
  

• Health Check Services: Submit your BlackBerry Enterprise Server log files for review to identify areas within your environment that are the likely cause of existing issues and/or items that may cause future issues
  

• Change Management Planning: Before a BlackBerry solution update or migration, you can request a review of your implementation plan
  

• BlackBerry Expert Support Center: A secure, online resource center for Named Callers that provides access to self-service tools and resources to help troubleshoot common issues and the ability to create and manage service requests
  

• BlackBerry Software Service Packs and Hotfixes: From the BlackBerry Expert Support Center, access service packs and hotfixes as they become commercially available for any BlackBerry software components covered under your support subscription
  

• BlackBerry Software Updates²: With Advantage Support, your Named Callers can access full and feature version software updates from the BlackBerry Expert Support Center as they become commercially available for any BlackBerry software components covered under your subscription
  

• BlackBerry Infrastructure Status: A support tool that shows the status of the BlackBerry Infrastructure to assist Named Callers in proactively identifying whether an issue they’re experiencing is the result of technical problems in their environment or problems being experienced with the BlackBerry Infrastructure³
  

• BlackBerry Training: Your Named Callers can access web-based training modules tailored to the BlackBerry software components covered under your subscription. Advantage Support subscribers can also take advantage of a 50% discount on instructor-led training^4,5
  

• BlackBerry Certification^4,5: Each of your Named Callers will receive one free BlackBerry Certification Program exam voucher. As an added incentive for your Named Callers to become certified BlackBerry administrators, Advantage Support subscribers can receive a discount on their support subscription renewal if they have Named Callers actively certified through the BlackBerry Certification Program
  

• BlackBerry Technical Support Webcast Series: Technically focused webcasts to provide Named Callers with information and workarounds to help proactively diagnose common technical scenarios
  

• BlackBerry Solve Newsletter: A monthly electronic newsletter sent to Named Callers that aims to communicate technical information such as fixes and workarounds for common technical issues