A leading building materials manufacturer in the US and Canada had their own telecom staff.We took over the management of their telecommunications systems at dozens of locations across North America.The results?We:
Saved the company $156,562 in the first 30 days of our contract
Negotiated a group telecom contract which reduced their annual expense from $2.1 million to $1.46 million
Reduced their labor rate for telecom services 35%
Cut their hardware cost 35%
Installed a world-class VOIP networking system with automated disaster recovery in their call center by securing an unused, previously licensed $840,000 system for $330,000 – saving the company $510,000.
Discovered their vendor neglected to upgrade their phone system for 2 years and forced the vendor to provide a $40,000 upgrade for just the labor charge.
Processed over 1,000 work orders for trouble service and moves/adds/changes in past 5 years
Using our 24/7/365 web portal for entering telecom trouble tickets.
Reduced service turnaround time from 2-3 weeks to 1-3 days even for plants in very remote areas of the country.
Provided emergency service - guaranteed 4 hours - usually within 2 hours.