See an overview of what Avaya Aura can do for your business.
Avaya Aura® is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative capabilities.
Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on.
Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased.
Branch, Standard, and Enterprise Editions offer simple per-user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.
Benefits of Avaya Aura
Improve business agility SIP architecture with centralized management and control gives businesses agility to take advantage of new capabilities, deploy new applications, and deliver new levels of customer service.
Reduce costs Use the corporate network to handle traffic and reduce PSTN usage with a single enterprise-wide dial plan and intelligent routing policies. Save money by consolidating trunks. Reduce administrative costs with simpler management and infrastructure.
Increase productivity Avaya Aura makes it easy to deploy services to users as needed, independent of location or network connection. Employees get unified communications tools to work effectively in a fraction of the time.
Improve customer service Empower workers with improved access to the services, information, and experts they need to provide superior customer service with call center capabilities across the enterprise.
This open, extensible IP telephony platform can be deployed as an IP PBX or feature server supporting a SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments. Communication Manager provides 700+ PBX features, high reliability and scalability, and advanced features for productivity and mobility. Built-in capabilities include conferencing and contact center applications. A wide range of servers, gateways, and analog, digital, and IP-based communication devices is supported.
Session Manager enables a distributed system featuring multi-vendor integration, centralized dial plans and user profiles, easier centralized SIP trunking, easier “on-net” call routing, and enhanced scalability and security. This architectural flexibility allows enterprises to significantly reduce telecommunications and management costs, lower their total cost of ownership, and increase agility by providing rapid deployment to various users and locations.
This solution controls and delivers secure interactive communications—voice, video and multimedia sessions—across an enterprise’s IP network borders. Session Border Controller supports applications for Unified Communications and Contact Centers, including remote worker and agent solutions. Avaya Aura® Session Border Controller is powered by Acme Packet, the market leader in session border controller solutions.
This common management platform is based on Service Oriented Architecture (SOA) and helps to reduce system management complexity. It provides centralized management functions for provisioning and administration. Its extensibility lets customers expand management capabilities over time to include additional products, applications and vendor solutions under one common management umbrella
Integrated voice mail for Communication Manager is provided by leveraging the Avaya S8500 servers. This application provides call answering and messaging capabilities that lets a user manage messages on a PC, add a voicemail component to a text message, and listen to text messages over the phone.
A set of enhanced telephony APIs, protocols, and web services are available to developers. These capabilities support access to the powerful call processing, media, and administrative features available in Communication Manager. They enable off-the-shelf and custom integration with hundreds of communications and business applications such as Microsoft Office Communicator and IBM Lotus Sametime, as well as a broad range of Call Center, Call Recording and Click-to-Dial applications.
This product provides a scalable, high performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. The presence information allows users to locate colleagues and experts to address customer inquiries, handle a service issue, or solve a critical project problem in real time. It helps to expand contact center capabilities by leveraging resources and expertise across the entire enterprise to serve customers better.
This product offers a comprehensive set of applications designed to simplify system administration, provisioning, and network management, including fault and performance management. It helps enterprises to manage thousands of branch locations centrally and to improve network uptime.
Avaya Aura® Media Services
The Media Services software gateway helps businesses using H.323 IP or SIP phones and trunks to avoid the cost of purchasing gateway hardware. For connectivity outside the enterprise, Media Services is compatible with external SIP service provider trunks. Built on proven VoIP media gateway technology, Media Services enables a true one-box deployment of Avaya Aura.
Avaya Aura® System Platform
System Platform technology delivers simplified deployment of Unified Communications and Contact Center applications. This framework leverages virtualization technology, pre-defined templates, common installation, licensing, and support infrastructure.
I like it! So what does it cost?
Less than you'd think for all these capabilities. There are many options. We can price it based on what you need now, and you can expand it to meet future needs. Call us toll free at 1-877-MSG USA1 ext. 1 (1-877-674-8721 ext. 1) for a customized quote and lease options.
