BlackBerry TX1, TX2, TX3, TX4 and TX5 Support Packages This series of support packages was discontinued in May 2009. TX2 support is equivalent to the Advantage package above. TX4 is equivalent to the Premium Package.
BlackBerry Basic Support Package Get a 24-hour response by phone or email for trouble tickets submitted electronically 24/7. This introductory level is for clients with up to 30 users. Server environments: BES, BES w/MVS and BPS
BlackBerry Enhanced Support Package Get a 4-hour response by phone or email for trouble tickets submitted electronically 24/7. This introductory level is for clients with up to 30 users. Server environments: BES, BES w/MVS and BPS
BlackBerry Advantage Support Package Get a 2-hour response by phone or email for trouble tickets submitted electronically 24/7 PLUS phone support 24/7. This introductory level is for clients with up to 30 users with option to purchase annual fees for additional users up to 1,000. Server environments: BES, BES w/MVS. BPS limited to 30 users.
BlackBerry Standard Support Package Get a 2-hour response by phone or email for trouble tickets submitted electronically 24/7 PLUS Level 2 phone support 24/7. For clients with up to 500 users with option to purchase annual fees for additional users up to 50,000+ . Server environments: BES, BES w/MVS.
BlackBerry Premium Support Package Get a 1-hour response by phone or email for trouble tickets submitted electronically 24/7 PLUS DART phone support 24/7. For clients with up to 1,000 users with option to purchase annual fees for additional users up to 50,000+. Server environments: BES, BES w/MVS.
BlackBerry Elite Support Package Get a 2-hour response by phone or email for trouble tickets submitted electronically 24/7 PLUS phone support 24/7 and a designated Support Account Manager. For clients with up to 20,000 users with option to purchase annual fees for additional users up to 50,000+. Server environments: BES, BES w/MVS.
We are certified by RIM for enterprise, government and education purchasing and offer some of the best pricing in the industry for BlackBerry Support Packages. Fill out the form for a formal quote or visit our Online B2B Store for discounted pricing now.
Or get a customized quote based on your specific needs by completing the form below...
